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Terms of service

# Terms & Conditions
**Effective date: 13th July 2026**
These Terms & Conditions apply to purchases made through the Jaycotts website and form the agreement between Jaycotts and you, the customer. By placing an order with us, you agree to these Terms & Conditions.
## 1. About Us
Jaycotts is operated by:
**Jaycotts Limited**
Company number: 08486109
VAT number: 160889479
Registered address: Unit D2, Chester Trade Park, Bumpers Lane, Chester, CH1 4LT

If you have any questions, please contact us using the details provided on our website.
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## 2. Ordering From Us
When you place an order through our website, you are making an offer to purchase the goods listed in your order.
You will receive an order acknowledgement confirming that we have received your order. A contract between us is formed when we accept your order and dispatch the goods, unless we notify you that we are unable to accept your order.
We reserve the right not to accept an order where:
* goods are unavailable;
* there is an obvious error in the price or description;
* we are unable to obtain payment authorisation; or
* we reasonably believe the order has been placed fraudulently.

If we cannot accept your order, we will notify you and provide a full refund for any payment already made.

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## 3. Product Information
We take care to ensure that product descriptions, specifications and prices on our website are accurate.
However, minor variations may occur due to manufacturer updates, or changes made by suppliers. Colours are shown as accurately as the photography process and screen display allows.
If a product is supplied that is not as described, faulty, or does not meet your statutory rights, we will provide an appropriate remedy in accordance with UK consumer law.
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## 4. Prices and Payment
All prices shown on our website include VAT unless stated otherwise.
Prices may change from time to time, but changes will not affect orders that have already been accepted.
Payment must be made using one of the payment methods available on our website. Payment will be processed securely through our approved payment providers.
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## 5. Delivery
We aim to dispatch orders within the delivery times stated on our website. Delivery dates are estimates and may be affected by circumstances outside our reasonable control.
You are responsible for providing accurate delivery information. If an order cannot be delivered due to incorrect information supplied by you, additional delivery charges may apply.
If your goods arrive damaged, missing, or incorrect, please contact us as soon as possible so we can investigate and resolve the issue.
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## 6. Your Right to Cancel
If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.
To exercise your cancellation rights, please notify us clearly within this period.
You must then return the goods within the required timeframe. Goods should be returned unused, complete, and in their original packaging where possible.
Some items may be excluded from cancellation rights where permitted by law, including custom orders, goods that have been personalised or made to your specification.
Your statutory rights are not affected.
Please see our Returns Policy for further information.

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## 7. Returns and Refunds
If you wish to return an item, please follow the instructions in our Returns Policy.
Where you have a legal right to a refund, repair, or replacement, we will comply with our obligations under applicable consumer legislation.
Refunds will normally be made using the original payment method.
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## 8. Faulty Goods and Guarantees
All goods supplied by us are covered by your statutory rights under UK consumer law.
Many products, including sewing machines, may also include a manufacturer's warranty. Details of any manufacturer warranty will be provided with the product where applicable.
Manufacturer warranties may have additional terms and conditions, but they do not affect your statutory rights.
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## 9. Sewing Machines and Product Suitability
We provide product information and guidance to help customers choose suitable products.
Customers are responsible for ensuring that a product meets their particular requirements before purchase. If you need advice about suitability, please contact us and we will be happy to assist.
Nothing in these Terms & Conditions limits your legal rights regarding product quality, description, or fitness for purpose.
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## 10. Business Use
Manufacturer warranties apply only to domestic use any restriction on a manufacturer's warranty does not remove your statutory rights.
If you intend to use a product for commercial purposes, please contact us before purchase if you require advice.
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## 11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including liability for:
* death or personal injury caused by our negligence;
* fraud or fraudulent misrepresentation; or
* any rights you have as a consumer that cannot legally be excluded.

Subject to the above, we are responsible only for losses that are a reasonably foreseeable result of our breach of these Terms & Conditions.
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## 12. Website Use
We aim to keep the information on our website accurate and up to date. However, we do not guarantee that the website will always be available or free from errors.
We reserve the right to update, change, or remove website content where necessary.
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## 13. Intellectual Property
All content on this website, including images, text, logos and designs, belongs to Jaycotts or our suppliers and may not be copied or used without permission.
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## 14. Privacy
We process your personal information in accordance with our Privacy Policy.
By placing an order with us, you agree that we may process your information as required to fulfil your order and provide customer services.
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## 15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
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## 16. Contact Us
If you have any questions about these Terms & Conditions, please contact us using the contact details provided on our website.
Jaycotts Sewing Machines Ltd