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Terms & Conditions

Jaycotts are completely dedicated to your total satisfaction.

If you have any suggestions or comments please contact us

  • Phone: 01244 394099
  • VAT REG No: GB 160 8894 79
  • Company Reg No: 08486109


Please ensure you enter your postal address correctly when placing your order as we will not be responsible for orders lost in the post due to incorrect addressing




All orders are checked before they are packed but in the unlikely event of an item being missed or supplied incorrectly we must be notified by email within 30 days from despatch date.



We reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our online or printed catalogue. All prices and offers shown on this site are subject to stock availability. E & OE. Every effort is made to ensure accurate information and descriptions. However, we will not be held responsible for errors or omissions displayed on product price or details in our online catalogue. All colours of products shown on this website are intended for use as a guide and are not guaranteed to be accurate, as we have no control as to how they will display on your computer.

Product Suitability: Staple Products

We make no claim or guarantee as to the suitability of STAPLE PRODUCTS such as: ribbons, cords, ropes, threads, yarns, needles, pins, zips and all other craft or sewing related sundrie products.
Any information given about these products relating to suitability of use is meant as a guide.
We have no control as to how these products are used. Therefore, it is left to the end user to establish suitability of purpose and in particular where; safety, strength, colour fastness, fade resistance and flame or fire retardant properties are of concern.

Product Suitability

Unless otherwise stated, the following products are considered only suitable for general household / domestic use.
All warranties / guarantees will become null and void should these products be used for business purposes.

Availability of Goods

While we endeavour to hold sufficient stocks, we do not guarantee availability of any product shown on our website. If you have an urgent requirement please call on 01244 394099 and our staff will be happy to help.
If your order has an item out of stock : the available part of your order will be dispatched by the method selected, and the remainder will be put onto back order to be dispatched when stock arrives by 1st class post. If for any reason goods can not be supplied then payment will be refunded in full.

Tax Charges

Prices shown in our online catalogue include VAT (sales tax)

Credit Card Security

We use the most up-to-date and secure system available. Our secure payment gateway means that credit / debit card details cannot be viewed over the web. This system communicates between our bank and the customer's bank or card provider, and because none of the card details are stored or downloaded, this information cannot be accessed and later used for fraud.


FREE parts & labour for up to 5 years depending on make and model of machine purchased. Includes collect / return cover for mainland UK addresses
During the guarantee period if your machine is found to be in need of attention owing to problems caused through faulty components and/or poor workmanship, we will arrange collection, repair and return of your machine at no charge. This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes, and does not cover consumable items such as: needles, needle threaders, bobbins, light bulbs, belts, loopers, blades etc - as stated on the manufacturers guarantee document
HELP LINE 0845 071 2228
Very often, problems on sewing machines and overlockers are down to user error. Customers who have purchased their machine from Jaycotts can use the above phone number for free help and advice. If we find that your machine is in need of workshop attention, our free collection - repair and return facility will be quickly arranged. . Please retain the original packing materials -
just incase your machine has to be returned to us.
Where any extension is offered in addition to the manufacturer's normal guarantee.
A written guarantee will be provided with the machine to cover the extended term. The extended term offer applies only to machines purchased via telephone mail order or online. To qualify for the extended term of guarantee, machines must be paid for in full at the point of ordering.
Free collection & Return applies to all machines in our online catalogue, unless stated otherwise.


Our liability for loss or damage is limited to a sum equal only to the amount paid by the customer for the product(s)

Privacy Policy

Jaycotts do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.


The Waste Electrical and Electronic Equipment (WEEE) Directive

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.
JAYCOTTS are obliged under these regulations to offer customers free take-back of their unwanted equipment on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new sewing machine from us, we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown above: Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of any disposal charges.

The amount of electrical / electronic equipment that we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's electrical / electronic waste ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination.

This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled.
Recycling items helps to save our natural resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of waste going into landfill sites.

A transport charge will apply if you need your unwanted machine collecting.
To return your unwanted item, please call us on: 01244 394099