UK DELIVERY free for orders over £25
Please ensure you enter your postal address correctly when placing your order as we will not be responsible for orders lost in the post due to incorrect addressing
- Large items: sewing machines, dress forms normally delivered next working day (excludes weekends and public holidays) applies to orders placed before 2pm
- Horn Sewing Cabinets do not apply to the above. Click here for info.
DELIVERY FOR OVERSEAS
Order value £0 - £10: shipping charge is £2.75
Order value £10 - £20: shipping charge is £5.00
Order value £20 - £50: shipping charge is £7.50
Order value £50 - £100: shipping charge is £17.50
Order value £100 - £200: shipping charge is £20.00
Order value £200 or more: shipping charge is £25.00
STOCK & BACK-ORDERS
Occasionally, items may go out of stock just before an order is placed.
In such circumstances, out of stock items will be placed on back-order for you and despatched upon arrival at our warehouse.
We aim to turn around back-orders within seven working days.
However, you will always have the option to cancel a back-order should you prefer not wait.
Please note: on rare occasions, our supplier may go out of stock on an item ordered.
Obviously, this situation is beyond our control, and a longer turn around should be expected, but you'll always be given the option to cancel if you feel the expected delivery date is not acceptable.
Please include a note with your name, address and order number and send your return to Jaycotts Ltd, Unit D2, Chester Trade Park, Bumpers Lane, Chester CH1 4LT
14 day money back guarantee.
If for any reason you are not satisfied with a product purchased via our Online Catalogue, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom
If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item for a refund in full when it is received back in our warehouse.
Exceptions: Custom made items such as extension table and the Horn Furniture range are excluded from this returns guarantee.
Sewing Machines, Overlockers, Dress Forms
Are only covered by this guarantee if they were purchased for normal domestic purposes and used in a household environment.
You must let us know
The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email.
Where items have arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods.
Faulty or Damaged Goods
Jaycotts will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.
Dislike or unhappy with your purchase, goods ordered by mistake
With the exception of items that were delivered and found to be damaged or faulty.
The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where valuable items are being returned it is advisable that customers should opt for insured shipping, as Jaycotts will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned at our warehouse.
Must be unused and in new condition.
With the exception of items that were delivered and found to be damaged or faulty:
Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. Software, Memory Cards, Design CDs must be unopened and any security seals and / or shrink-wrap must be intact
Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase.
For security purposes, we may need to contact the customer to verify details. Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at Jaycotts
Goods returned incomplete
Jaycotts will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc that were included in the original order are not missing before being parceled up and returned
Please ensure that you carefully pack any items being returned to us.
As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.
EU Distance Selling Regulations
Under current EU distance selling regulations, the above returns policy is applicable only to consumers.
Where supplies are made to businesses or organisations the above returns policy will be applicable at our discretion
Contact us for more info
Phone: 01244 394 099
Click here for full terms and conditions