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Returns Policy

If for any reason you are not satisfied with a product purchased from, you can return it for a refund within 14 days, provided the product is unused and in its original packaging.

This is in addition to your statutory rights as a customer in the United Kingdom.

To return your product, please include a note with your name, address and order number and send your return to:

Jaycotts Ltd
Unit D2, Chester Trade Park
Bumpers Lane
CH1 4LT 

Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at Jaycotts.

Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase.

For security purposes, we may need to contact the customer to verify details.

Exceptions: Custom made items such as Extension Tables and the Horn Furniture range are excluded from this returns guarantee.

Sewing Machines, Overlockers and Dress Forms are only covered by this guarantee if they were purchased for normal domestic purposes and used in a household environment.

14 Day Money Back Guarantee 

The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email.

Where items have arrived damaged in transit, the customer must inform us about this within 24 hours from receipt of the goods.

With the exception of items that were delivered and found to be damaged or faulty, the customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. 

Under such circumstances, where valuable items are being returned it is advisable that customers should opt for insured shipping, as Jaycotts will not be held responsible for any loss or damage to goods returned for refund.

Refunds will only be issued upon safe receipt of the goods being returned at our warehouse.

Jaycotts will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.

Pack Carefully 

Please ensure that you carefully pack any items being returned to us.

As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.

Goods returned incomplete

Jaycotts will adjust the amount refunded to cover any items found to be missing from orders that have been returned.

It is up to the customer to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc that were included in the original order are not missing before being parcelled up and returned.

Distance Selling Regulations

Under current distance selling regulations, the above returns policy is applicable only to consumers.

Where supplies are made to businesses or organisations the above returns policy will be applicable at our discretion


If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item for a refund in full when it is received back in our warehouse. 

Contact us for more info

Phone: 01244 394 099

Click here for full terms and conditions